Sheraton New Orleans Hotel


500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:   

Local Time Phone (504) 525-2500 Hotel Reservations 888-627-7033



Hotel Policies

ADA POLICY:  The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

ALCOHOL POLICY:  Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

AGE REQUIREMENT POLICY:  Guests must be 18 years or older with valid identification to reserve and check into a room.

CANCELLATION POLICY:  Our standard cancellation policy is 72 hours from date of arrival, but please refer to the cancellation policy listed on your reservation, as it can vary by rate plan. If a reservation is canceled after the cancellation period, a penalty will be applied (refer to the specific rate plan policies for the exact penalty amount). The cancelation penalty may only be waived as determined by the hotel due to: personal illness, illness or death of a member of the immediate family or a traveling companion, bad weather impacting travel to the area (i.e. flight cancellations), or conditions resulting from an act of God. Documentation will be required.

CHECK CASHING POLICY:  Check cashing services are available to guests who present valid identification. There is a limit of $100 per day. Checks are subject to approval from TeleCheck.

FIRE SAFETY POLICY:  The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.

GIFT CERTIFICATE POLICY:  Please contact the hotel directly to purchase or redeem gift certificates.

HURRICANE POLICY:  Hurricane season extends from June 1st through November 30th each year.  In the event of a hurricane* in the Gulf of Mexico with New Orleans as a projected path, the Sheraton New Orleans will not be accepting new reservations, and the hotel may be subject to closure or evacuation.  In the event of evacuation, the hotel will attempt to contact future guests to notify them of the situation and their reservation will be canceled without penalty.  Guests that are staying at the hotel when an evacuation order is called will be transported to the airport, where air transportation will need to be arranged by the guest.  During the affected period, we will waive cancellation and no-show charges.  Please contact the hotel for more details.

*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.

SPECIAL EVENT POLICY:  The Sheraton New Orleans Hotel may enforce special event policies over high demand dates such as some holidays, sporting events, annual festivals, or other citywide events. Some of these events include Mardi Gras, Jazz and Heritage Festival, Essence Festival, Bayou Classic, New Year's Eve and the Sugar Bowl. Event policies can include pre-payment/non-cancelable requirements for room reservations, restricted access to/from the hotel, and very limited parking. Please contact the hotel directly to inquire further about these policies. 

PACKAGE HANDLING POLICY:  There is a package handling fee for all incoming and outbound packages. Please contact us at 504-525-2500 for more info. 

PARKING POLICY:  Valet parking service is available on a first come first serve basis (spaces are limited and oversized vehicles are not permitted). Vehicles are secured in a covered garage adjacent to the hotel. For more information, please visit our Parking Page.

PET POLICY:  Dogs are allowed but may not be left in the guest room unattended and must be on a leash in public areas. Also, dogs may not be larger than 40 pounds and a pet waiver must be signed at check-in. The closest grassy area is a few blocks from the hotel. Our pet policy is exclusive to dogs. 

PAYMENT POLICY:  A valid credit card is required at check-in for payment of the room, tax and incidentals. For debit card users, an immediate hold will be placed on the card that is equal to the room, tax and 50% of the total room and tax for incidentals. If guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check-in. For payment arrangements to a third-party credit card, please contact the Hotel by phone at 504-525-2500 or email at at least 72 hours proior to guest's arrival.

SMOKING POLICY:  The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest's account should smoking occur anywhere inside the facility.