Sheraton New Orleans Hotel
(504) 525-2500
· Hotel Reservations: 888-627-7033
500 Canal Street · New OrleansLouisiana70130 · United States 
Contact Us · Announcements · Sheraton Club Level · Things to do in New Orleans· Local Time:
5:06 AM
· Weather:
Creole Queen Sheraton | Sheraton New Orleans
Book Now
Check In
Check Out
Adults Per Room
Children Per Room

Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?


Is there free internet access at the Hotel?

As a complimentary service to our registered guests, we do provide both wired and wireless access in our Link@Sheraton.  The Link is located in our lobby, and it is well equipped with several computer terminals and printers.  The wireless access for the Link extends from the lobby upwards to the second floor level of the hotel, where our guests can enjoy free wireless internet connectivity and an appetizing meal from our Roux Bistro restaurant.  We do offer complimentary guestroom High Speed Internet Access, both wired and wireless, to our SPG/VIP Platinum guests who have booked their reservations through our Sheraton website.  Daily High Speed Internet Access tiered pricing structure for all other guestrooms is as follows:

1-Hour Session $5.95 for 1 hour access
Basic (up to 2 Mb/s) $12.95 + tax, per 24 hour period 
High Speed (up to 4 Mb/s)  $14.95 + tax, per 24 hour period


    Can I ship a package to the Hotel and pick it up when I get there?

    Do you have refrigerators in the guest rooms?

    Can I add a rollaway bed to my room?

    Do you have a pool at the Hotel?

    The Benefits of SPG
    Join SPG Today
    Sheraton New Orleans Hotel

    Fresh off a $50 Million revitalization, Sheraton New Orleans Hotel is within walking distance to the French Quarter and Bourbon Street. Enjoy the excitement of New Orleans with the comforts of home in one of our restyled guest rooms and suites. Tempt your taste buds with locally-inspired cajon cuisine at Roux Bistro or connect with friends and colleagues at the Pelican Bar.


    10,000 Starpoints
    Learn more about SPG
    SPG - Standard Chromeless Player w/ Tabs
    Dine with SPG
    SPG program
    World-class rewards. And then some.

    Starwood Preferred Guest creates every experience with members in mind. Award-winning benefits, and amazing global portfolio, valuable redemptions and more choices are just the beginning. See what makes SPG special, and learn how you can start earning rewards on your next stay.

    Join SPG Today