Sheraton New Orleans Hotel

500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:    •   Local Time:     •  Phone: (504) 525-2500   •  Hotel Reservations: 866-716-8134

Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?


Is there free internet access at the Hotel?

As a complimentary service to our registered guests, we do provide both wired and wireless access in our Link@Sheraton.  The Link is located in our lobby, and it is well equipped with several computer terminals and printers.  The wireless access for the Link extends from the lobby upwards to the second floor level of the hotel, where our guests can enjoy free wireless internet connectivity and an appetizing meal from our Roux Bistro restaurant.  We do offer complimentary guestroom High Speed Internet Access, both wired and wireless, to our SPG/VIP Platinum guests who have booked their reservations through our Sheraton website.  Daily High Speed Internet Access tiered pricing structure for all other guestrooms is as follows:

1-Hour Session $5.95 for 1 hour access
Basic (up to 2 Mb/s) $12.95 + tax, per 24 hour period 
High Speed (up to 4 Mb/s)  $14.95 + tax, per 24 hour period


Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?

Do you have a pool at the Hotel?