Sheraton New Orleans Hotel
(504) 525-2500
· Hotel Reservations: 888-627-7033
500 Canal Street · New OrleansLouisiana70130 · United States 
Local Time:
8:04 AM
· Weather:
Creole Queen Sheraton | Sheraton New Orleans
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Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?


Do you offer late check-out?

Check-out time is 12:00pm.  Late check-out is subject to availability.  We cannot offer this service if the Hotel is sold out.  When available, we offer complimentary late check-out until 2:00pm.  For check-out from 2:00pm - 6:00pm there is a charge of half of your room rate. Any check-outs after 6:00pm would be charged the full day's rate.


    If I booked through a travel website, can I change my room type?

    Are pets allowed in the Hotel?

    Is smoking allowed in the Hotel?

    Is there free internet access at the Hotel?

    Can I ship a package to the Hotel and pick it up when I get there?

    Do you have refrigerators in the guest rooms?

    Can I add a rollaway bed to my room?

    Do you have a pool at the Hotel?