Sheraton New Orleans Hotel

3.9 (826 reviews)

500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:    •   Local Time:     •  Phone: (504) 525-2500   •  Hotel Reservations: 866-716-8134


Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?


Do you offer late check-out?

Check-out time is 12:00pm.  Late check-out is subject to availability.  We cannot offer this service if the Hotel is sold out.  When available, we offer complimentary late check-out until 2:00pm.  For check-out from 2:00pm - 6:00pm there is a charge of half of your room rate. Any check-outs after 6:00pm would be charged the full day's rate.


If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?

Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?

Do you have a pool at the Hotel?