Frequently Asked Questions
If you don't see the answers to your questions below, please email us at Sheraton_New_Orleans@Sheraton.com and we'll gladly help you out.
Do you have a shuttle service to and from the Armstrong International Airport?
Do you have a garage where I can park my car?
Do you have a rental car desk at the Hotel?
Do you offer late check-out?
Check-out time is 12:00pm. Late check-out is subject to availability. We cannot offer this service if the Hotel is sold out. When available, we offer complimentary late check-out until 2:00pm. For check-out from 2:00pm - 6:00pm there is a charge of half of your room rate. Any check-outs after 6:00pm would be charged the full day's rate.
If I booked through a travel website, can I change my room type?
Are pets allowed in the Hotel?
Is smoking allowed in the Hotel?
Is there free internet access at the Hotel?
Can I ship a package to the Hotel and pick it up when I get there?
Do you have refrigerators in the guest rooms?