Sheraton New Orleans Hotel

500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:    •   Local Time:     •  Phone: (504) 525-2500   •  Hotel Reservations: 866-716-8134

Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?


Can I ship a package to the Hotel and pick it up when I get there?

We can most certainly accommodate your request of receiving your package and holding it for you.  Because of the exceptionally large number of packages the hotel receives on a daily basis, we ask that you include your name and date of arrival in the address label.  There are usually two address lines - one should include the name under which you made your reservation with 'guest' after it, and the other your arrival date, i.e. HOLD FOR GUEST John Doe / Arrival: 10/20/10 / Cell number 555-555-5555.  Our Guest Packages department will receive the package and hold it for you but handling fees do apply for larger items. Please find the complete handling fee list here.   Once you've checked into the hotel, call Guest Services and the agent will have the package delivered to your room.  If storage exceeds 5 days, there will be a $25.00 per item per day charge.


Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?

Do you have a pool at the Hotel?