Frequently Asked Questions
If you don't see the answers to your questions below, please email us at Sheraton_New_Orleans@Sheraton.com and we'll gladly help you out.
Can I ship a package to the Hotel and pick it up when I get there?
We can most certainly accommodate your request of receiving your package and holding it for you. Because of the exceptionally large number of packages the hotel receives on a daily basis, we ask that you include your name and date of arrival in the address label. There are usually two address lines - one should include the name under which you made your reservation with 'guest' after it, and the other your arrival date, i.e. HOLD FOR GUEST John Doe / Arrival: 10/20/10 / Cell number 555-555-5555. Our Guest Packages department will receive the package and hold it for you but handling fees do apply for larger items. Please find the complete handling fee list here. Once you've checked into the hotel, call Guest Services and the agent will have the package delivered to your room. If storage exceeds 5 days, there will be a $25.00 per item per day charge.