Sheraton New Orleans Hotel

3.9 (826 reviews)

500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:    •   Local Time:     •  Phone: (504) 525-2500   •  Hotel Reservations: 866-716-8134


Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?


Are pets allowed in the Hotel?

Canine family members are always welcome and are are allowed to accompany guests in their guestrooms without additional fees, and we'll even provide a Sheraton Sweet Sleeper Dog Bed if you like.  When making your reservations please let the agent know you will be accompanied by your dog and provide the following details: Name, Breed, and Weight.  Our pet policy is exclusive to dogs no larger than 40 pounds.  At check-in, ask for your Pet Welcome Pack which provides information and supplies that are useful to our guests traveling with dogs, including a list of the nearest parks doggie daycares, groomers, vets and more.  The hotel also hosts a private Doggie Relief Area adjacent to our motor court.  You will be asked to sign a waiver before your dog will be allowed in any guestroom, and they must be on a leash when in public areas.  Dogs are not allowed in the pool area or in food & beverage areas.  They also may not be left unattended in guest rooms at any time, even when kenneled.


Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?

Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?

Do you have a pool at the Hotel?