Sheraton New Orleans Hotel
(504) 525-2500
· Hotel Reservations: 866-716-8134
500 Canal Street · New OrleansLouisiana70130 · United States 
Local Time:
5:04 AM
· Weather:
Creole Queen Sheraton | Sheraton New Orleans
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Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?

Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?


Do you have a pool at the Hotel?

Yes we do!  Our pool is located outside on the 8th floor.  It is a 10,000 gallon pool, and is 28 feet by 19 feet.  Shallow depth is 3 feet and the deep end is 4 feet.  The pool is open, weather permitting, Monday - Friday from 6:00 am until 9:00 pm and Saturday - Sunday from 9:00 am until 6:00 pm.