Frequently Asked Questions
If you don't see the answers to your questions below, please email us at Sheraton_New_Orleans@Sheraton.com and we'll gladly help you out.
Do you have a shuttle service to and from the Armstrong International Airport?
Do you have a garage where I can park my car?
Do you have a rental car desk at the Hotel?
If I booked through a travel website, can I change my room type?
Are pets allowed in the Hotel?
Is smoking allowed in the Hotel?
Is there free internet access at the Hotel?
Can I ship a package to the Hotel and pick it up when I get there?
Do you have refrigerators in the guest rooms?
Can I add a rollaway bed to my room?
Do you have a pool at the Hotel?
Yes we do! Our pool is located outside on the 8th floor. It is a 10,000 gallon pool, and is 28 feet by 19 feet. Shallow depth is 3 feet and the deep end is 4 feet. The pool is open, weather permitting, Monday - Friday from 6:00 am until 9:00 pm and Saturday - Sunday from 9:00 am until 6:00 pm.