Sheraton New Orleans Hotel
(504) 525-2500
· Hotel Reservations: 866-716-8134
500 Canal Street · New OrleansLouisiana70130 · United States 
Local Time:
7:25 PM
· Weather:
Creole Queen Sheraton | Sheraton New Orleans
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Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?

If I booked through a travel website, can I change my room type?

Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?

Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?


Can I add a rollaway bed to my room?

Rollaway beds are available for additional fee of $25.00 per stay.  You may request the bed at check-in if you have reserved a suite or room with a king bed.  Rollaway beds are not permitted in rooms with two queen beds.


    Do you have a pool at the Hotel?