Sheraton New Orleans Hotel

3.9 (826 reviews)

500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:    •   Local Time:     •  Phone: (504) 525-2500   •  Hotel Reservations: 866-716-8134


Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?


If I booked through a travel website, can I change my room type?

Reservations made through 3rd party vendors cannot be modified by the hotel.  These vendors purchase and manage their own inventory which is why the hotel cannot amend the reservations to include room type requests and date changes.  There is a possibility that we may be able to accommodate your request when you arrive, dependent upon availability.  Please ask your guest services agent at check-in if your preference is an option at that time.  We always encourage our guests to book directly through the Sheraton website, to ensure they have the accommodations of their choice as well as take advantage of our SPG program.


Are pets allowed in the Hotel?

Is smoking allowed in the Hotel?

Is there free internet access at the Hotel?

Can I ship a package to the Hotel and pick it up when I get there?

Do you have refrigerators in the guest rooms?

Can I add a rollaway bed to my room?

Do you have a pool at the Hotel?