Sheraton New Orleans Hotel
(504) 525-2500
· Hotel Reservations: 888-627-7033
500 Canal Street · New OrleansLouisiana70130 · United States 
Contact Us · Announcements · Sheraton Club Level · Things to do in New Orleans· Local Time:
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Creole Queen Sheraton | Sheraton New Orleans
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Frequently Asked Questions

If you don't see the answers to your questions below, please email us at and we'll gladly help you out.


Do you have a shuttle service to and from the Armstrong International Airport?

Do you have a garage where I can park my car?

Do you have a rental car desk at the Hotel?

Do you offer early check-in?

Do you offer late check-out?


If I booked through a travel website, can I change my room type?

Reservations made through 3rd party vendors cannot be modified by the hotel.  These vendors purchase and manage their own inventory which is why the hotel cannot amend the reservations to include room type requests and date changes.  There is a possibility that we may be able to accommodate your request when you arrive, dependent upon availability.  Please ask your guest services agent at check-in if your preference is an option at that time.  We always encourage our guests to book directly through the Sheraton website, to ensure they have the accommodations of their choice as well as take advantage of our SPG program.


    Are pets allowed in the Hotel?

    Is smoking allowed in the Hotel?

    Is there free internet access at the Hotel?

    Can I ship a package to the Hotel and pick it up when I get there?

    Do you have refrigerators in the guest rooms?

    Can I add a rollaway bed to my room?

    Do you have a pool at the Hotel?

    The Benefits of SPG
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    Sheraton New Orleans Hotel

    Fresh off a $50 Million revitalization, Sheraton New Orleans Hotel is within walking distance to the French Quarter and Bourbon Street. Enjoy the excitement of New Orleans with the comforts of home in one of our restyled guest rooms and suites. Tempt your taste buds with locally-inspired cajon cuisine at Roux Bistro or connect with friends and colleagues at the Pelican Bar.


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    SPG program
    World-class rewards. And then some.

    Starwood Preferred Guest creates every experience with members in mind. Award-winning benefits, and amazing global portfolio, valuable redemptions and more choices are just the beginning. See what makes SPG special, and learn how you can start earning rewards on your next stay.

    Join SPG Today