Sheraton New Orleans Hotel


500 Canal Street, New Orleans, LA, 70130, United States   •  Weather:   

Local Time Phone (504) 525-2500 Hotel Reservations 888-627-7033


Sheraton New Orleans Hotel Staff

The Sheraton New Orleans Hotel knows that service is that key factor that transforms the average meeting into a successful event. That is why every member of our highly regarded staff was carefully chosen in order to satisfy even the most discriminating.  From the initial phone call or email, through the planning and execution of your event, until the final satisfied attendee checks out of the hotel, our sales and convention service teams are working with you. With our team behind you, even the most complex event in New Orleans will go off without a hitch.

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Group Sales

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The Group Sales team at the Sheraton New Orleans is your first point of contact with the hotel when you begin the process of planning an event. From this very moment, until your event is handed off to the Convention Services staff, you'll have the advantage of the team's experience, professionalism, attention to detail and friendliness.

John Brewster
Director of Sales & Marketing
You may reach John at or 504-595-5529

Vicki Rosenbohm / Director of Sales  A native New Orleanian, Vicki attended St. Mary's Dominican High School and received B.S. degree in Marketing from the University of New Orleans in May 1993. She began her career in the hospitality industry over 23 years ago with Marriott International.  Vicki began her selling career in 2001 and has sold numerous markets and brands focusing on the large convention customer.  Vicki and her husband Troy enjoy spending time with their two daughters attending uniquely New Orleans events like Mardi Gras and Jazz Fest. Contact Vicki at or 504-592-5637.

Charlene Berard / Senior Sales Manager   A native New Orleanian, Charlene attended St. Mary's Dominican High School and received B.S. degree in Hotel, Restaurant, & Tourism from the University of New Orleans in May 1988. She began her hotel career as a Front Office/Reservations agent at the Sheraton on the Lake in Metairie, Louisiana and, after three years, transferred to the Sheraton New Orleans Hotel in the Sales & Marketing Department in April 1990, as a Small Meetings Manager. She is currently handling the DC group market. Contact Charlene at or 504-595-5535.

Margo Choquette / Senior Sales Manager   Originally from Rhode Island, Margo moved to New Orleans to start her career in hotel sales shortly after graduating from the University of New Hampshire with a BS in Hotel Administration.  She has worked at several hotels within the New Orleans market, and came to the Sheraton New Orleans Hotel in 1998, where she's enjoyed her longest tenure. Contact Margo at or 504-595-6260.

Ken Newman / Account Director   Originally from Detroit, Michigan, Ken attended Michigan State University and graduated with a Bachelors Degree in Hotel, Restaurant, and Institutional Management.  Immediately after graduation, Hilton Hotels Corporation hired him to be a Management Trainee Professional at the Hilton New Orleans Riverside.  After 8 months, Ken was promoted to Convention Sales Manager handling the Midwest Market. After 3 years he decided to take a similar position at the New Orleans Metropolitan Convention & Visitors Bureau also handling the Midwest Market.  In 1999, after two years with the CVB, he decided to accept a position of Senior Sales Manager at the Sheraton New Orleans Hotel handling the West Coast Market.  Ken is married (Heather) and has two boys,  and they currently reside in Covington, LA. Contact Ken at or 504-595-5522.

Leticia Hickman/ Account Director After earning a B.S. in hotel and restaurant management from Kansas State University, she entered the hospitality industry as a Guest Services Manager in 1998.     She eventually transitioned over to Sales and worked her way up to Director of Sales and Marketing at the Kansas City Marriott, Country Club Plaza.    She comes to the Sheraton New Orleans form the Kansas City Marriott Downtown as a Senior Account Executive where she handled the Association and Government Markets for the East Coast.   Leticia and her husband Cody are avid sports fans, spending much of their spare time attending games for the Kansas State Wildcats, the Kansas City Chiefs, and the World Champion Kansas City Royals. Contact Leticia at or 504 525 2500.

Jessica Chapman / Mid Market Manager  A native of northern Germany, Jessica now considers the South her home. She holds a Bachelor’s Degree in Hospitality Management and began her hospitality career in 2002 In Guest Services at the 5 star, 5 diamond resort “The Inn at Palmetto Bluff” in Bluffton, SC where she eventually transitioned to Sales, handling smaller catering events and weddings. A move to the Outer Banks of North Carolina had Jessica working weddings and corporate retreats at the Sanderling Resort. She recently moved to New Orleans from Gulf Shores, AL where she worked as a Sales Manager for the Grand Hotel Marriott in Fairhope as well as the Battle House Hotel in downtown Mobile. In her spare time, you will find her and her husband training for triathlons and marathons or enjoying other outdoor activities with their son and two dogs. Contact or 504-592-5605

Zachary Fazzio/ Account Director  A Big Easy native, Zachary graduated from the University of New Orleans in 1994 with a BS in Mass Communications.  He began his hotel career with the Hilton New Orleans Riverside as a Guest Service Agent where he spent 10 years in a variety of roles including 4 years as a Sales Manager. He comes to the Sheraton New Orleans after 11 years at the Loews New Orleans Hotel as a Sales Manager for the West Coast and Louisiana markets. Zachary brings over 20 years of New Orleans hotel experience to the Sheraton and lives in Mandeville, LA with his wife and 2 children. Contact Zachary at or 504-595-6284  

Jonathan Gibbs / Sales Manager Jonathan began his hospitality career in 2003 with the grand opening of the Renaissance Arts hotel in New Orleans. After a year as restaurant manager of LaCote Brasserie, he came back to the hotel business in 2007 as Event Manager at the Renaissance Pere Marquette Hotel. In 2011 he took the same position at New Orleans Marriott at the Convention Center Hotel and transitioned in 2012 to a position in sales at the Courtyard French Quarter Hotel as part of the hotel’s opening team. Contact Jonathan at or 504-595-5544. 

Lisa Scollo / Complex Director of Business Travel and Luxury Sales  Originally from Brisbane, Australia, Lisa graduated from Griffith University with a Bachelor of Business majoring in Hotel and Tourism Management. Lisa has been a part of the hospitality community in Australia, England and the US. After living in Vail, CO for 10 years, Lisa and her husband moved to New Orleans in 2007 where they live with their daughter.  After 4 years with the Loews New Orleans Hotel, she joined the Starwood team in early 2013. You may reach Lisa at or 504-595-6247.

Geralyn Krist, CMP / Account Director  A native New Yorker, Geralyn graduated from  Johnson & Wales University with a degree in Sales & Meeting Management and has been in the hospitality industry for over 20 years. She has worked in Providence, Nashville and Dallas, prior to moving to Kansas City in 1998.  Her background includes positions with Four Season Hotels, Omni Hotels and Hyatt Hotels. She has held hotel positions in both Food & Beverage and Sales.  Most recently, she has been representing Visit KC in the Mid-Atlantic market for the past 14 years. Geralyn and her husband Scott have 2 daughters, Alexis and Ashleigh. Contact Geralyn at or  913-396-8849.  

Catering & Event Management

Our Catering & Event Management team works hand-in-hand with the meeting planner from before the event until after the last attendee has left.  The team is well trained in providing the expert guidance and support that will ensure the success of your event and a positive experience for you and your attendees.

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Lauren Kustwan / Catering Sales Manager  Originally from Springfield, Massachusetts, Lauren received her Bachelor’s Degree in Hospitality Management with a focus in Event Management from the University of Massachusetts, Amherst. Immediately after graduation, Lauren accepted a job in Operations at the St. Thomas Ritz-Carlton, and made her way to New Orleans as Operations Supervisor at Iberville Suites of the Ritz-Carlton New Orleans. With a career in Sales in mind, Lauren joined the Sheraton New Orleans team as a Rooms Controller and quickly moved into the Sales Department where she serves the corporate and association group market. Contact Lauren at or 504-595-6206.

Jessica Rustoni / Catering Sales Manager
Contact Jessica at or 504-595-5583.

Kiarra Thornton / Meeting and Events Manager
Contact Kiarra at or 504-592-6259

Cassandra Franklin / Meeting and Events Specialist
Contact Cassandra at or 504-595- 5572

Heather Giambelluca / Meeting and Events Specialist
Contact Heather at or 504-595-5586

Steve Mondi / Convention Services Manager Originally from Boston, MA, attended the University of Massachusetts and moved to New Orleans in November of 1978. Steve helped open the Sheraton New Orleans Hotel in October of 1982, and has been here ever since.  He has held the positions of Restaurant Manager, Beverage Manager, Room Service Manager, Banquet Manager, Conference Center Service Manager, Fitness Center Manager and current position as Convention Services Manager. Contact Steve at or 504-595-5520.

Timika Spurlock / Convention Services Manager   A native of New Orleans, Timika connected with the Sheraton New Orleans in 1994 where, throughout her journey, she has held the positions of Convention Services Assistant, Banquet Coordinator and Executive Conference Center Manager.  She began her career as a Convention Services Manager in 2000.  In 2005 she obtained her CMP Designation and later that year relocated to Dallas as a result of Hurricane Katrina.  During her time in Dallas Timika worked as a Meeting Planner & Conference Manager for the SANS Institute.  She returned home to the Sheraton New Orleans as a Convention Services Manager in 2007. Contact Timika at or 504-592-5632.

Peter Woods / Director of Catering and Event Management    Reach Peter at or 504-595-5577.